Cleaning Service Questions
Elegant Empire | Vacation Rental Cleaning
Whether you rent your house out on a consistent or random basis, we have the staff to accommodate your schedule. With so many people engaging in the beach/vacation rental business, this is one of our niche services here in the west coast. To get a clear idea of what to expect from our vacation rental service, please read the section below where we answer the most common questions. Once you decide to get a quote for your job request, please click on the red button below and complete the Online Form. We will contact you shortly to set up and confirm a day and time for an in-person walk-thru.
Common Vacation Rental Service Questions
Service Provider Fees
How will Elegant Empire charge for each service?
Just like any other domestic service business, payment is due once per week. We will add up all the service fees for the week and email you a link that can be paid for and processed through PayPal.
How often are payments due(monthly, weekly, per service, etc.)?
What is Elegant Empire's preferred method of payment?
We accept and prefer PayPal payments through our business merchant account. PayPal uses the latest in online payment security and we've never had a single issue with payments being compromised in any way. All transactions made are recorded in real-time and all partie involved in a transaction will get an instant email once a payment has been processed. This
How is a cleaning fee determined? Will it be a set fee each time? Or will it be charged per hour?
The total FEE per cleaning is based on the amount of time it takes to complete each job. We understand that work load may vary from one visit to the next, so we'll tabulate and provide an invoice for each individual completed job.
Will Elegant Empire provide cleaning supplies?
Yes. Our team is equipped with all the necessary house cleaning tools and supplies. HOWEVER, if you prefer that we use YOUR supplies, for whatever reason, we will make a note of that and do so.
What about specific cleaning needs (i.e. grills, hot tubs, etc.)?
Our staff is able to clean anything that is common to maintain a vacation home. We will request that you show us any specific methods to clean grills, hot tubs, etc.
Do you also offer outside cleaning (i.e. sweeping porch, cleaning patio furniture)?
Yes, our staff is available to clean outside areas from the front, sides, and back of the house. However, we do not offer any type of outside work that falls under the category of landscaping; trimming trees, mowing the lawn, caring for flowers, etc.
How does trash pickup work for the property and does it require Elegant Empire's assistance?
Generally speaking, if your guest will be at the home a day before, or the day of the trash pick-up, they are responsible for putting the trash bins outside on the curb and putting them back in after they are pick-up. IF for any reason, the guest forgets to put the bins out on the trash day, please contact us so we can provide you with the correct information to schedule a special service pick-up. This is an extra fee that is normally added to the property's existing trash bill.
Does Elegant Empire offer a linen service or will linens be laundered at the home?
We do not offer linen service. All laundry will need to be processed using the homes washer and dryer.
If the homeowner is providing linens, how many sets are required for the property?
We'd recommend to have two sets of linens for each bed.
Who is acting as the Guest Contact to be available to guests prior to and during their stays?
The landlord is the guest contact. In case of an EMERGENCY, Elegant Empire may act as the contact for a guest.
If Elegant Empire can provide on-call guest support, please discuss with them how they will be comprensated for this service.
Does Elegant Empire have a list of preferred maintenance vendors if there is a maintencance need during a guest's stay?
Unfortunately, we do not provide or recommend any third party service providers or vendors to any clients. It is the responsibility of the client to find, contact, and deal with any handymen, landscape business, or other vendors that may need to do work on the property.
How will guests access the property?
This can be acomplished in a few ways and it is up to the home owner to select one.
If there is a lockbox/keyless entry, who is responsible for changing the code?
Lock-box. We cam change the code after each service visit.
Can Elegant Empire help report damage after each guest check out?
Yes, since most cleanings are done soon after a guest leaves, we are able to do a quick walk-thru before the service and notify the landlord of any damage or items that appear to be out of place.
If a damaged item needs to be replaced, can Elegant Empire assist in purchasing the item?
Who will be responsible for reporting any damage to Evolve? Or will there be a seperate inspection performed?
Restocking Essential Supplies
Which supplies will need to be restocked after each guest stay?
This is really up to the owner, but the most common items that will need to be stocked and replaced are:
Kitchen paper towels
Laundry detergent and softener
Kitchen trash bags
Who is responsible for purchasing the supplies?
The owner of the property is responsible for purchasing supplies. In case of an EMERGENCY, we can purchase and stock some supplies.
Can Elegant Empire assist with any maintenance for the home?
We can assist with the cleaning maintenance of the home. For yard, electrical, plumbing, and other specialized work, the owner of the house will need to outsource that work.
Does Elegant Empire already have a list of preffered vendors to use in case of a maintenance issue?
No, the owner of the house is responsible to find, contact, and deal directly with ouside vendors.