Updated Payment Methods Policy
Updated Payments Method for Services
Due to a number of recent challenges we've faced, we have elected to further streamline our payment methods and will phase out paper checks in the near future. The reasons for this change and new payment processing procedures are listed below:
1. Chain of custody.
By eliminating paper checks, we avoid the chance of a check being lost or damaged. Our staff is already swamped with a cleaning schedule, as well as personal activities. So, giving them a check so that we can retrieve from them at a later time is sometimes too much for them to manage. The amount of time invested to get a replacement check for one that has been lost and or damaged can be cumbersome. Besides providing a replacement check, you may need to go through the process of calling your bank to cancel or put a stop payment on it, often for a small fee.
2. Time constraints.
Although our current bank does offer mobile deposits for checks made for services, the mobile deposit system is not 100% and does fail at times. When that happens, we are forced to make trip to the local bank. This process also takes time and may be more frustrating when the bank ATM is not working or has an error, or the bank is understaffed and it takes twice as long just to make a check deposit inside.
3. Convenience
Forget about breaking cash to pay for services or needing to remember to leave a check for staff on the day of service. Simply access your service invoice and process it at your earliest convenience. Proof of payment is instant through PayPal and Zelle. This seamless invoicing and payment process save you time.
This modification in acceptable payment methods is necessary to accommodate our shortened staff and other resources to properly operate and execute day to day business functions. Effective December 1st 2024 , these are the only payment methods we can accept to pay for regular residential cleaning services, both regular recurring and infrequent or once only service.
Payment options
1. PAYPAL:
To process your payment using a debit or credit card, we will just need the email you have associated with PayPal. We will email you a PayPal invoice on the day the payment is due and will offer 3 days to process it. Keep in mind that as a small business, we are not set-up to offer credit terms more than a few days after we send you an invoice. If you need more time to pay than that, please check with PayPal for additional payment terms offered to certain verified PayPal account holders.
As an option, you can process your payment through our website through our Reserve Now payment page. Just enter the payment amount and click Pay Now. Once prompted, enter your credentials to finalize the payments. PayPal records successful transactions in real-time and once notified, we will update any service invoices that were already sent to you.
CARD ON FILE: If you are pressed for time, we can process the payment/s on your behalf through PayPal. You will need to complete and email us a Payment Authorization form and we'll process the amount for each service invoice. Please click and download the form titled "CC Authorization" at the bottom of this page. Once it has been filled out, please email that to us at:clean@elegantempire.net
2. ZELLE:
If you decide to use Zelle as your payment method, we will email/text you an invoice on the day the payment is due. As a courtesy, we will allow 3 days for the payment to be processed. Keep in mind that as a small business, we are not set-up to offer credit terms more than a few days after we send you an invoice. If you need more time to pay than that, please check with PayPal for additional payment terms offered to certain verified PayPal account holders.Based on the agreed upon amount, use these credentials to submit the payment via Zelle:
(805)914-4520
Elegant Empire LLC
Gene Ramirez
- Elegant Empire -